Overview

At Autoone, we always put our customers first. Our customer support team is trained to handle a variety of inquiries and challenges, and we strive to resolve customer issues quickly and accurately. We value your trust and are committed to providing you with the best possible experience.

If you have any questions or need assistance, please feel free to contact us. We are here to help and look forward to serving you.

Return Time

Autoone offers 30-day return policy, which means you can request a return within 30 days from the order date. If it exceeds 30 days, it cannot be returned, please pay attention to contact us in time.

Return Criteria

Items purchased from the online store (www.autooneled.com) can be returned within 30 days of purchase in new, unworn condition with all tags and original packaging.

If you purchased an item from a second party or retail store, please contact them directly to determine the return options they offer.

Items sent back to us without first requesting a return will not be accepte.

Damage and Problems

Please check after receiving the order, if you receive damaged, broken or wrong items, please contact us directly, our staff will evaluate your problem and provide you with a corresponding solution. Please believe that we will solve any problems efficiently and quickly for you.

Please note that no matter what the reason for the return is, please contact us before returning, so that you can understand the correct return procedure and address, and it is also convenient for us to serve you better and solve the problem.

Return Fees and Limitations

Please note that we cannot cover the shipping costs of any returns. However, if it is due to incorrect information on our website, please contact us and we will accept all responsibility.

If the return is caused by the consumer, the consumer should be responsible for the shipping cost. The specific cost should be subject to the courier company you choose.

If due to our reasons, the goods received are damaged or incorrect, and the consumer does not need to bear the shipping costs for this reason.

Return Step

1. Contact Autoone and explain the reason for the return (if you have a photo, please attach it)

2. Get the address and send the goods back (please ensure the packaging status of the goods to ensure the safe transportation of the goods)

3. Send the logistics number to Autoone, please contact:contact@autooneled.com

4. Accept the refund (the refund will be returned to you within 3-5 working days after we receive the goods)

Exchange Step

1. Contact Autoone and explain the reasons for your exchange and the products you expect to exchange

2. Get the address and send the goods back (please ensure the packaging status of the goods to ensure the safe transportation of the goods)

3. Waiting for the replacement product (we will send you the replacement product within 3 days after receiving the returned product)

Possible Problems